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Our Service Details

Shipping & Delivery

Need Help? Call Us! ::  9567777222 – Customer Care  |  9567777222 – Sales and Product Assistance

At KELEBUY we are dedicated to delivering your purchase as quickly and affordably as possible.  The shipping time will depend on the availability of the item you order.   We expect the delivery to be made within 7 to 14 days from ordering date.  We ship throughout the week except on Sundays and Public holidays.  To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies only.   If the delivery area is not covered by the courier agency, then speed post or registered post will be utilized.

 How the delivery charge is calculated for multiple units?

 The shipping charge is specified separately for every product. For multiple products ordered we add up the total of all individual shipping charges. Thus, a customer who orders three products is charged the total of all individual delivery charges associated with each product. Thus the delivery fee is calculated separately when a customer orders different products

 How long does it take for an order to arrive?

 Orders are dispatched within 3 working days or as per the delivery date specified by you at the time of placing the order. Most orders are delivered within 7 to 10 working days. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.

 What if I the product is received in damaged condition?

 If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at 9567777222 or email us at INFO@KELEBUY.COM mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send the product back to us.

Privacy & Security

We believe privacy and data security is integral to our business practices. Our privacy and security policies clearly outline how we gather, store and manage the information gathered about customers visiting our website. A solid privacy policy with full disclosure will instil confidence in our customers. Please read our privacy policy document for a full understanding of our Privacy & Security Policies.

Returns & Replacements

At KELEBUY we want you to be satisfied with your purchase.  If you are not satisfied with your purchase, you may return the products as per our Returns Policy outlined below.

  • Products with original packaging
  • Products not used
  • Products with original purchase order
  • Products returned within 15 days of purchase

 The returned orders will be refunded within 6 weeks of returning your package to the return shipper.  Our customer care representative will contact you to guide you through the process.

Replacements Policy

If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at 9567777222 or email us at INFO@KELEBUY.COM mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send the product back to us.

Ordering

Ordering online through KELEBUY is simple and easy.  Customers will have the option of creating an online shopping account or can shop as a guest shopper.  Creating an online shopping account with KELEBUY will have the added advantage of getting promotional offers and keeping track of your shopping activities.  KELEBUY website layout and product listing and categorizing is customer friendly which makes it easy for customers to browse and shop.  There are three main ways to order a product through KELEBUY.

  • Click on product category and browse the products listed
  • Search the product from the search bar by product name, product type or category
  • Selecting from the featured product listed or promotions
Payment , Pricing & Promotions

It is safe and secure to shop at KELEBUY online web portal.  We accept all major bank cards.

Pricing

KELEBUY charges sales tax on orders based on the destination of the orders, in accordance with state and local tax laws.

Promotions

KELEBUY offers sales promotions to products from time to time.  Customers can make use of these promotional offers online.

Viewing Orders

 Customers with online shopping account with KELEBUY will be able to view all their online orders by logging onto their account by clicking on the “MY ACCOUNT” tab.

Updating Account Information

 Customers will have the provision to change the account information provided.

  • Change the way your name appears
  • Change email address or contact details
  • Change billing or shipping address
  • Subscribe or unsubscribe from the promotional mailing list